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Privacy Policy

Privacy Policy

Effective Date: 14.11.2025
Business Name: Charlene Nwaka/Get Through
Contact Email: Charlene@getthrough.co.uk 
Phone Number: 01865 503272

1. Introduction

This Privacy Policy explains how I collect, use, and protect your personal information when you use my online support services.

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I provide a safe, understanding space for mothers to talk and share candidly, receive support, and gain practical advice from my own lived experience. I am not a medical, counselling, or mental health professional.

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I am committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. What Information I Collect

When you visit the website or contact me, I may collect and process the following types of personal information:

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  • Contact details: your name, email address, and any other contact information you choose to share.

  • Booking and session information: details you provide when arranging or attending sessions.

  • Messages and notes: information you share voluntarily during our conversations or via email.

  • Payment details: processed securely through [card payment, etc.]. I do not store your card details.

  • Website or platform data: such as IP address or browser type (if you use my website or booking system).

3. How I Use Your Information

I use your personal data to:

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  • Arrange and provide online sessions or support meetings.

  • Communicate with you about appointments, updates, or questions.

  • Keep confidential records (if relevant).

  • Manage payments and business administration.

  • Improve my services and website experience.

 

I do not use your information for marketing without consent and will never sell your data.​

4. Legal Basis for Processing

I process your information based on the following lawful grounds:

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  • Contract: to provide the service you have requested.

  • Legitimate interests: to manage and operate my business responsibly.

  • Consent: where you have agreed to specific uses (e.g. receiving updates or newsletters).

  • Legal obligation: if I am required to disclose information by law (for example, safeguarding concerns).

5. How I Store and Protect your Data

Your data is stored securely through trusted platforms such as:

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  • Wix (my website platform and booking forms)

  • Whereby.com (for virtual sessions)

  • Email (for communication and reminders)

  • Your information is stored securely on password-protected systems.

  • I only keep information for as long as necessary — usually up to 2 years after your last session, unless required by law to keep it longer.

  • I take reasonable steps to protect your information from loss, misuse, or unauthorised access.

6. Session Confidentiality

Anything you share in a session is kept confidential. I will not share your personal information with third parties except in the following situations:

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  • When required by law or where I have serious concerns about someone’s safety.

  • When using trusted service providers (e.g. payment processors, secure video platforms) who comply with UK data protection laws.​

  • You give clear written permission, or

  • I am legally required to (for example, if there's a concern about harm to yourself or others)

7.Cookies and Website Tracking

If my website uses cookies, these are only used to improve functionality and understand website traffic. You can control or disable cookies through your browser settings.

8.Your Data Rights

​You have the right to:

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  • Access your personal information.

  • Request corrections to inaccurate data.

  • Ask for your data to be deleted (where applicable).

  • Restrict or object to processing.

  • Withdraw consent at any time (if consent is the basis for processing).

  • Complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk if you believe your data has been mishandled.

 

To exercise any of these rights, please contact me at Charlene@getthrough.co.uk

9. Changes to This Policy

I may update this Privacy Policy from time to time. Any changes will be posted on my website, and the effective date will be updated above.

10. Contact Me

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact:

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Charlene Nwaka/Get Through
Email: Charlene@getthrough.co.uk
Location: Oxford UK

Thank You

Thank you for trusting me with your information and your journey. Your privacy, comfort, and trust mean everything to me.

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