Accessibility Statement

Effective Date: 14.11.2025
Business Owner: Charlene Nwaka
Location: United Kingdom

I am committed to making my website and online sessions accessible to everyone, regardless of ability, technology, or circumstance.

As a solo-run online service providing virtual support and advice for mothers, my goal is to ensure that every visitor can access information, book sessions, and participate comfortably and independently.

1. Using This Website

This website is built using Wix, which provides several accessibility-friendly features, including:

Compatibility with screen readers (e.g. NVDA, JAWS, VoiceOver).
Full keyboard navigation support.
The ability for users to zoom in up to 200% without content loss.
Proper heading structure and alt text for images.
High-contrast and colour-adjustment options through browser settings.
Accessible buttons and links with descriptive labels.

If you encounter any issues while using this website, please let me know so I can fix or improve it.

2. Accessibility of Online Sessions

All support sessions are conducted online via Whereby.com, which includes features such as:

Optional live captions and chat support.
Flexibility for participants to turn video on or off.

If you need specific accommodations (e.g., captioning support, written follow-ups, or extra time), please let me know before your session.

3. Your Rights Under UK Law

Under the Equality Act 2010, you have the right to access services without discrimination. This means I must make reasonable adjustments to ensure accessibility.

If you require an adjustment or have difficulty accessing my services due to a disability or condition, please contact me and I will respond as soon as possible.

4. Contact and Feedback

I’m always looking to improve accessibility and usability.

If you experience any difficulty using this website or my services, please get in touch:

Email: Charlene@getthrough.co.uk
Location: Oxford UK

When contacting me, please describe the problem you’ve experienced and, if possible, what device and browser you’re using. This helps me fix issues more quickly.

I welcome all feedback and aim to respond to accessibility requests within 5 working days.

5. Limitations and Ongoing Commitment

As a one-person business, I may not have access to specialist web development tools or teams, but I am committed to: